SG Casino - プレイヤーの撤退が大幅に遅れています。

Casino DOES NOT PAY. been trying to withdrawal for over 2 weeks. The chat blames my browser and when I try to ask for manual withdrawal they just don't respond. Absolute scam. Do not gamble at this casino. Mist be shut down

Dear Jublla,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you tried initiating the withdrawal from a different device?
• Have you accumulated your winnings with the help of a bonus?
• Have you completed KYC verification in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They say you can only withdrawal with the same method used to deposit. So that's not an option

The funds are all real money as shown in the screenshot. No bonus funds

In the settings it states that my account does not require verification

I will send casino communications to your email.

Thanks in advance.

Have you tried using a different device to initiate the withdrawal of your winnings?

Yes I've used multiple devices multiple times and get the same error result each time

Thank you very much, Jublla, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Jublla!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Pavel, 

Thank you for contacting us. 

We would like to inform that the withdrawal was successfully paid. Therefore, the complaint has been resolved from our side. 

Thank you for understanding! 

Best Regards, 

Customer Service 

Thank you, SG Casino!

Jublla, please, confirm that you have received the disputed amount in full.

Dear Jublla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would assume that the player has received their funds successfully. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team