SG Casino - プレイヤーの撤退が遅れています。

My withdrawal has been delayed for at least 3 weeks.

η αναληψη μου έχει καθυστερήσει τουλάχιστον 3 βδομαδες.

Dear sbabaliaris,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal. I can understand how frustrating it must be to wait for so long without any resolution.

To help us better understand your situation and assist you effectively, could you please provide additional details about the issue?

Verification Process:

• Have you completed the casino’s verification process?
• If yes, did the casino confirm that all your documents were approved?
• If no, were you asked to submit any specific documents for verification?

Bonus Usage:

• Were your winnings accumulated while using an active bonus or promotion?
• If yes, do you remember any specific terms related to the bonus (e.g., wagering requirements, withdrawal limits)?

Communication with the Casino:

• Have you contacted the casino about the delay? If so, what was their response?
• Did they provide any reason for the delay or mention any additional steps you need to complete?

Relevant Documentation:

Please forward any emails, screenshots, or communication with the casino regarding your withdrawal to petronela.k@casino.guru so that we can review the details thoroughly.

Your cooperation is crucial for us to proceed with your case and work towards a resolution. Without this information, we won’t be able to investigate further or advocate effectively on your behalf.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!