Shuffle Casino - プレイヤーの撤退が遅れています。

Hello!

I am writing to file a complaint against Shuffle Casino regarding an issue with my withdrawal. I requested a withdrawal on September 30th, but to date, I have not received my funds.

After submitting my withdrawal request, I was asked to complete a verification process, which I promptly did by providing all the required documents. Despite this, the funds have not been transferred, and there has been no clear communication from the support team.

Each time I reach out to their support team, they only inform me that my documents are still under review. However, their website indicates in the verification section that my verification has been successfully completed.

I am seeking your assistance to resolve this matter as soon as possible. I believe that I have met all the necessary requirements, and there is no reason for such a prolonged delay. Your help in addressing this issue would be greatly appreciated.

Thank you for your time and support.

Dear mezya777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that you provided the documents on the same day you requested the withdrawal?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, Kristina. No, this is my first experience with this casino. As soon as I saw that they requested identity verification, I immediately did everything they asked for. And no, I haven't used any bonuses.

Thank you for your reply, mezya777. Could you please advise us on the current status of your withdrawal request? Is it marked as "in review" in your casino account?

Also, have you recently tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi, Kristina. Today my withdrawal was approved, and I received my money. Thank you.

Dear mezya777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru