Shuffle Casino - プレイヤーの撤退が遅れています。

Dear gulcey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you are unable to request a withdrawal, if your withdrawal has been pending for too long, or if the casino has confiscated your entire balance?
• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristin,

Thank you for getting back to me.

1- My withdrawals are disable, as you can see in the screenshot that I provided.

2- I have made a small amount withdrawal before.

3- No I didn't have any bonus, so my winnings are from my deposit only.

Let me know if you need anything else.

Thank you very much for your reply, gulcey. Have you tried contacting the support regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gulcey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.