Silver Oak Casino - プレイヤーの出金リクエストが遅れています。

I’ve tried to withdraw 100$ I won thru a no deposit bonus and it’s been since July 24th and the only thing they tell me is they have sent it to the finance department and to wait and then I logged in today and the money is back in my account but I haven’t been notified of why they didn’t process the withdraw. My username is in the screeneshots I’m sending you thanks

Hello sydneyhartin7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear sydneyhartin7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.