Silver Oak Casino - プレイヤーの引き出しが遅れており、アカウントの問題は解決されていません。

I requested withdrawal as usual due to using a cupon coindraw was unavailable and Ive asked about the withdrawal im familiar with the process and stop playing during any withdrawal to ensure i dont violate the rules that you have to follow but they cannot follow their own rules and my withdrawal was approved. And 10 days for that to happen plus 4 for weekends then the same again10 and 4 and the tenth day was a friday and when I asked about withdrawal status of course they had to escalate it adding 2 more weekend days then they are working on it then today i was told again they need my wallet address which i updated it 2 days after i requested withdrawal and then the host on chat closed chat and every time im i tried to chat instantly closed it again like its my fault they said there is no third party party payment processor and they need my wallet address again ? While its no surprise what is surprising is to realize that the delay and same 3 responses to a withdrawal are solely to get you to violate one of the many rules they have to avoid paying you and i deposit regularly and at sister sites to im verified on all their sites and have withdrawn at almost all of them so I know exactly what they say and not to violate any rules i stop playing during withdrawal process and it seems that silver oak is in a rapid decline on honesty and as a long time customer its odd that they are willing to delay and upset me for a few dollars when had i not been waiting for a withdrawal i would have been playing as usual and deposited more than that weekly the rude customer service and repeated delays on an approved withdrawal for a verified customer whos also asked every day for 32 days to avoid the nonsense that they do to anyone who uses a cupon and any cupon is rediculous they cannot abide by their own rules and create ways to make you violate their rules to avoid paying

Dear Dafdyshark77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Silver Oak Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Which rules were you told were breached in this situation or in the past?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't breach any rules and I know the process very well the attempt to gete mad to say something bad by customer service and them telling me i needed to do something i did at the beginning of the request process is nothing more than an attempt to delay and upset me the fact i log in every day and ask the status of my withdrawal is to prevent the added delay that seems to happen regardless i stop playing during any withdrawal to prevent anything from affecting my withdrawal and it was approved abd should have been sent but the customer service wabted my wallet address again and ssid they process the payment not a third party then got mad when i said thanks for letting me know point is this is every time unless coindraw is used and cannot be used with any cupon ive delt with it several times and can tell you what the response is after 30 days on approved withdrawal is we will escalate it ? And were working on it?and we need wallet address or id needs to be re verified. But i did it in the beginning and stop all play untill my withdrawal is processed. You would quickly forfeit my winnings if I violated the rules and yet you cannot follow the rules you post and do you doubble the withdrawal? when you fail to follow the timeline you post ? Its one sided and for following the rules playing depositing for a long time customer who plays regularly unless waiting for a withdrawal that seems like all the time spent abd deposits ect and following the rules gets treatment like this over a small amount. I can give you a step by step walktru on how to not violate the rules when requesting a withdrawal and its over 34 days approved supposably sent now needing a wallet address again and customer service acting like they are going to waste more of my time when im asking you uoe come you cant follow your owh rules i understand you value me as a customer little obviously and it's noted but i am within your rules and aekays play by your rules