Silver Oak Casino - プレイヤーの撤退が遅れています。

requested withdrawl of 100 from my account thats verified and at all casinos assignment with this groupi deposit and play regularly this is as usual common practice wait the specific days they post as max withdraw tkme you wait they tell you wait 2 more dsys you e mail theye say wait 3days for response they had a month and it was approved on the 20th you put the withdrawal time in your website like all rules if you cannot follow them or respect your customers enough to then whsts going on this is unacceptable i obviously deposit and play i receive daily and weekly Cash baclk your practice is upsetting i suppose losing a customer who deposits more than that and plays 3 times a week is not important if yiu you dont intend to pay on the days you advertise change it from what's posted to when's we feel like it

Dear Dafdyshark77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from this casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

no i havent withdrew from this casino in long time never using Bitcoin and not sure what you mean by bonus no i don't use bonuses just my daily cash back or the chips you provide but to answer your question no not a bonus daily cash back and like cash iafe sure im within the rules of the casino and have been playing regularly when possible i stop playing while I was waiting for withdrawl to avoid accidentally breaking a rule or anything else plus you did the exact same thing to me to the lrtter including the rude customer service saying wait 2 days and ending live chat if you approved it on the 20 th you had the ten business days 6 extra to let it get to last possible day then say wait its not a surprise or anything else im within the rules of the casino and go to great lengths to not violate them i would have expected you to at least follow the withdrawal time you post in the rules if i break a rule you quickly void any winnings and that's fair but you don't follow the rules you posted and then will charge me for yhe withdrawl im sure in some way you should post withdrawl time 10 days then 20 more days then maby we will if we cannot find a way to piss you ofc or something else to void the winnings the really bad part is i would have been playing and depositing like normsl if i haven't been waiting to see if the reviews were right its prrtty standard all withdral across the casinos associated with you do the same thing to customers who are trying to withdraw and follow the rules and enjoy the games you break the trust needed to have customers geel good about playing or anything else if the customer isnt important its evident not everyone is trying to steal 50 bucks from a free chip with an

impossible play tru

not using bitcoin i have not i sti deposit regularly and my account is verified no i didn't use a bonus i used my cash back from daily deposit i follow the rules and abd try to be patient its the principal of the entire thing if you post a Time for withdral and purposely get to the last day then customer service gets rude and you just start wasting Time if this is how you treat people who follow the rules and want to enjoy the games its not a good business practice so the answer is no and no

im still waiting on a response from customer service 3 days oh uts friday imagine that and how is this above average rating given when the casino cannot adheahre to its own time 4 withdrawl ide guess every casino associated with this company ialso incorporates a way to stop you from winning again example after withdrawal the offs change

Thank you very much, Dafdyshark77, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

thank you

Hello Dafdyshark77,

My name is Kubo and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Silver Oak Casino’s representatives to join this discussion in order to resolve this issue.

Dear Silver Oak Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Kubo

so they didn't answer my e mail after 72hr and lets see if they even answer here they dislike people who follow the rules and request a withdrawl playing without a bonus or anything else because they cannot trick you into doibg something that will allow them to void your request come on i lost more than the ammount requested withdrawl waiting for the withdrawal. if they cannot follow their own rukes or pay out small ammount to a regular player why would they have any customers thsts how they get caught up in everyone's trying to scam them from a free chip causing them to lose customers and leaving only scammers trying to scam them no focuse 9n real customers

Greetings all,

I am pleased to report that payment in full was made on June 13th via Bitcoin and is confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Silver Oak

Dear Silver Oak Casino,

Thank you for such a good news!

Dear Dafdyshark77,

Could you please confirm that you've received your withdrawal?

yes payment was made and in full i played there lmmeidatly after and the game play is noticably different after withdrawl i would not recommend playing here after withdrawal for obvious reasons

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lyes payment was made and in full i played there lmmeidatly after and the game play is noticably different after withdrawl i would not recommend playing here after withdrawal for obvious reasons

Edited

Dear Dafdyshark77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Kubo