Silver Oak Casino - プレイヤーの撤退は遅れています。

I have been chatting with this casino for months yes I said months to get my money I won. They sent ne 1900. After taking 507. For a managers fee or something like that and yet I keep messaging and have not received the rest of my winings it has been months.

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes the total was 6700.00 they gave me 2000 but took 570 for some managers thing. I have been trying like hell to get the rest this has been going on for month prob around 4 months.

Have you accumulated your winnings with or without an active bonus?

I originally won over 7200 and had to play it down to 6900 before I could withdraw anything

Do I understand correctly that from all the following payouts only the one $1,993 was paid out successfully?

Correct

How much is your active balance now, please?

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.