Silver Oak Casino - プレイヤーは賞金の取り消しに関する問題に直面しています。

Hi!

just wondering why there was a reversal on my winnings please see picture below

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you accumulated your winnings with or without an active bonus?
• Have you tried contacting the casino directly to resolve this issue?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thank you and not that I’m aware of on the bonus. I have emailed them as well I will forward

Hi britterlynne,

I haven't received any emails from you yet. Could you please advise if you sent it already?

Thank you.

Just sent it. My apologies for the delay

it will come from britt********nne@gmail.com

thank you !

Perfect. Thank you, britterlynne. One last thing, please. Could you request and forward your game history?

Looking forward to hearing from you.

silver oak does not reply in a very reasonable time frame so if we want the history it would be easier to ask from this platform as they seem to respond better

I retract my previous statement this time they have really upped their communication ! So great to see this positive change !

Reuben replied and I am satisfied with his response

Hi britterlynne,

It looks really promising. Please keep me updated about any further developments.

Thank you :)

Thank you !

it has been 2 weeks since I requested the withdrawal. I received an email stating it would be paid out in full but not a time frame.

i have reached out again but have not heard anything. I just wanted to follow up to see when I can expect to see the funds

thank you 🩷

Please disregard above - Alex with silver oak responded and it is within the window I showed 3/29 but that’s because that’s when i requested it not when they approved it 🙂

I will keep you posted on when I receive the payout

Perfect. Thank you very much, britterlynne.

Have a great weekend :)

Still no funds in my account it was processed April 4th and they stated 7-10 business days. I just want to make sure that I keep you in the loop. I will give it another week and reach back out 🙂

Nothing yet 😕

Hi there, can you reach out to Silver Oak and see where they are at? They said they initiated the payment on Wednesday it is now Saturday. I just wanted to follow up.

Thank you so much🩷

Thank you very much, britterlynne, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello britterlynne,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Silver Oak Casino’s representatives to join this discussion in order to resolve this issue.

Dear Silver Oak Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

It says waiting for me to reply can you please put it in the status for the casino to respond. 🙂

Hello britterlynne,

Thank you for the alert, and I apologize for any inconvenience caused. Of course, we await the casino's response.

Wishing you a very pleasant day!

Jakub

Greetings all,

I've reviewed the situation and payment was released to our 3rd party payment providers for disbursal as a bank wire transfer on the 24th of April, once payment is made by the casino they generally deliver the funds to the bank account within 10 business days. I would anticipate it's arrival by the end of next week.

Best wishes,

Nick and Silver Oak

Oh that’s wonderful! Thanks nick !!

Nothing yet 😕

Still nothing 😕

Maybe end of next week meant the week after the one we are in - hoping to see it soon

Dear britterlynne,

Thank you for your updates and for your patience!

Let's wait until tomorrow to see if the funds arrive. If not, I'll step in and contact the casino once more.