Silver Oak Casino - プレイヤーは賞金の取り消しに関する問題に直面しています。

Hi!

just wondering why there was a reversal on my winnings please see picture below

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you accumulated your winnings with or without an active bonus?
• Have you tried contacting the casino directly to resolve this issue?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Thank you and not that I’m aware of on the bonus. I have emailed them as well I will forward

Hi britterlynne,

I haven't received any emails from you yet. Could you please advise if you sent it already?

Thank you.

Just sent it. My apologies for the delay

it will come from britt********nne@gmail.com

thank you !

Perfect. Thank you, britterlynne. One last thing, please. Could you request and forward your game history?

Looking forward to hearing from you.

silver oak does not reply in a very reasonable time frame so if we want the history it would be easier to ask from this platform as they seem to respond better

I retract my previous statement this time they have really upped their communication ! So great to see this positive change !

Reuben replied and I am satisfied with his response

Hi britterlynne,

It looks really promising. Please keep me updated about any further developments.

Thank you :)

Thank you !

it has been 2 weeks since I requested the withdrawal. I received an email stating it would be paid out in full but not a time frame.

i have reached out again but have not heard anything. I just wanted to follow up to see when I can expect to see the funds

thank you 🩷

Please disregard above - Alex with silver oak responded and it is within the window I showed 3/29 but that’s because that’s when i requested it not when they approved it 🙂

I will keep you posted on when I receive the payout

Perfect. Thank you very much, britterlynne.

Have a great weekend :)

Still no funds in my account it was processed April 4th and they stated 7-10 business days. I just want to make sure that I keep you in the loop. I will give it another week and reach back out 🙂

Nothing yet 😕

Hi there, can you reach out to Silver Oak and see where they are at? They said they initiated the payment on Wednesday it is now Saturday. I just wanted to follow up.

Thank you so much🩷

Thank you very much, britterlynne, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello britterlynne,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite Silver Oak Casino’s representatives to join this discussion in order to resolve this issue.

Dear Silver Oak Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

It says waiting for me to reply can you please put it in the status for the casino to respond. 🙂

Hello britterlynne,

Thank you for the alert, and I apologize for any inconvenience caused. Of course, we await the casino's response.

Wishing you a very pleasant day!

Jakub

Greetings all,

I've reviewed the situation and payment was released to our 3rd party payment providers for disbursal as a bank wire transfer on the 24th of April, once payment is made by the casino they generally deliver the funds to the bank account within 10 business days. I would anticipate it's arrival by the end of next week.

Best wishes,

Nick and Silver Oak

Oh that’s wonderful! Thanks nick !!

Nothing yet 😕

Still nothing 😕

Maybe end of next week meant the week after the one we are in - hoping to see it soon

Dear britterlynne,

Thank you for your updates and for your patience!

Let's wait until tomorrow to see if the funds arrive. If not, I'll step in and contact the casino once more.

thank you !!!

still no funds yet today

Dear everyone,

Today it's the 13th business day after withdrawal approval. Does anyone have any updates regarding this case?

No funds in my account yet 😕

Hi there ! Still no funds in my account

Dear britterlynne,

I'm sorry to hear that your concern persists, but I'm grateful for your continued updates.

Dear Silver Oak Casino,

I kindly request an update on the status of the player's withdrawal. Could you please provide insight into why there is so significant delay?

Greetings all,

I apologize for the delay however I have been informed that our 3rd party payment providers are experiencing delays on bank wire transfers due to a high volume of withdrawals. Your patience and understanding is greatly appreciated.

Best wishes,

Nick and Silver Oak

Thank you for letting me know nick! Have a great day

Do you know what the average wait time is for the payout ?

are we talking days or months ?

Hi there, just following up again still no payout

Hello britterlynne,

Thank you for your patience and cooperation. I wanted to let you know that I have already contacted the casino representatives directly (outside of this thread), as it is a faster way to get the information we need. As soon as they reply, I'll make sure to update you right away.

Thanks again for your understanding!

Thank you so much. I appreciate you reaching out to them. I still don’t have anything in there maybe because it’s a weekend. Hopefully, we’ll see something tomorrow.

I have several different withdraws that have not been processed

silver oak x2

and

raging bull

please let me know if you have any updated info on payout time

Can someone please let me know what’s going on with this? It has been well Past the expected delivery date. I was told it was already approved and released in April. I know we are expecting delays, but what are we looking at and why the delay if they have already sent it for payment - I would understand if there were a lot of withdrawals, but mine was already processed according to Silver Oak chat. 

Someone told me they were escalating it and making it a priority and then I should see it in a few days that was sometime last week. Can you please see that they release the funds to my account as soon as possible, please-

This is very important. I should not have put as much weight on the winnings and expecting them within the month. I have not had this issue yet with Silver Oak like many others have. Please make this a priority.

Thank you and please update me as soon as possible 

Greetings all,

Apologies once again britterlynne however as I mentioned we rely on 3rd party payment providers to transfer funds to and from our players and once the funds are paid out to them they must complete the transaction on their end. We reached out to the 3rd party on your behalf due to the rather excessive nature of the delay and they have assured us that the payment is forthcoming so let us know when that arrives and we can get to work on the next payment in line for you.

Best wishes,

Nick and Silver Oak

Thank you nick !!

Any update on when this is going to happen. Please keep on them as I feel the squeaky wheel will hopefully get paid out. I don’t want to stop communicating with them until these transactions are all paid out. Perhaps they will get tired of us bothering them and pay it out. It’s been over a month. They have had plenty of time to gather more resources in that time to do payouts. I am not understanding what takes the "3rd party" so long

Hi there, still no sign of my winning just following up

Dear britterlynne,

I understand and empathize with your frustration regarding the delay. However, if the issue lies with the payment provider, there is little we can do except wait.

I'm sorry I can't offer more assistance in this case. Thank you for your admirable patience.

Greetings all,

I have received word that your payment is in line for disbursal by the 3rd party shortly britterlynne, shouldn't be too long now and as Jakub mentioned thanks so much for your patience.

Best wishes,

Nick and Silver Oak

Thanks nick !

I have received a partial payment but not the full amount - the first one in line should be for 2500 the other requests were made after that one

are they sending it in chunks ?

Payment received from silver oak - still waiting for raging bull

Dear britterlynne,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Jakub