Silver Oak Casino - プレーヤーはウェブサイトにアクセスして賞金を引き出すことができません。

I can’t get to their website! So I can’t even login! I now have given all of my bank info for wire transfer and for some reason I had $ in my account but now it’s saying I’m negative a couple of hundred! Im concerned that they are not going to release my winnings ! It’s all cuz I can’t even get to silver oak casinos website! I tried to download the app n google nor safari will open the page it says server not found! What should I do?

Hello lauramorin461972,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when are you registered in the casino? When was the last time you spoke to the casino and what was it about?

Please keep in mind that such issues may occur anytime either due some server errors or maintenance so I would recommend to wait a few days.

Looking forward to your answer.

Regards,

Nick

Dear lauramorin461972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.