Silver Oak Casino - 選手の撤退が繰り返し遅れている。

I have over $600 and withdrawal funds and it says verification of identity needed and I submitted it it says it's been accepted and approved and yet when I go back to cash out it brings me back to the same page. So I have money I can play with at the casino but obviously they're not trying to pay me.

Hello robertramirez84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silver Oak Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello robertramirez84,

What did the casino respond when you contacted them with this issue? Did you verify any payment method you used with them as it is mostly required to withdraw as well.

Dear robertramirez84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.