Sirwin Casino - アカウント審査のため、プレイヤーの引き出しが遅れています。

I was able to make one withdrawal from the casino, after which they closed further withdrawals, citing: "Your game content is under review by the risk department." The issue is that while I understand checks might be conducted, there was no request for documents, no emails sent, and no specified timeline. I kindly ask for assistance in resolving this matter and returning my money. If a representative from the casino is here, I would like to request an explanation of the situation.

Смог на казино оформить 1 вывод, после чего закрыли вывод ссылаясь на: Your game content is under review by the risk department. Вопрос в том, что понятно что возможна проверка, запроса документов не было, сообщений на почту не было, сроки не регламентированы. Прошу помочь разобраться с этим вопросом и вернуть мои деньги. Если здесь есть представитель данного казино, хочу попросить разъяснить ситуацию.

Hello XLXX4N,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sirwin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did you play casino games or sports betting?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick