Sirwin Casino - プレイヤーの撤退が遅れています。

Hello. This casino does not withdraw my money. I made a deposit. Played it according to the rules. Put it on withdrawal, the withdrawal was cancelled and I was accused of opposite bets. They say that the provider is being checked. But this is not true, I can play with this provider, there are no sanctions from their side. Casino Sirvin deliberately does not want to pay. Below is the correspondence with the support service:

Transcripts:Agent Joy has joined the chat.[11:02:10]Joy: No KYC & VPN-friendly -Open Global Provably Fair- Fast Payout -7/24 Support 2 Sportsbook,70 Casino Providers, more then 10,000 Games Welcome Offer Pack - 550% Up to $1500 + $400 Free chip Hello Welcome to this SirWin community with your greatness! I'm Joy How can I assist you ? In order to serve you better, may I know your username?[11:02:19]Vladimir: Hello

[11:02:29]Vladimir: I can’t withdraw money. Why?[11:03:02]Joy: I'm checking your process. I appreciate your understanding and cooperation.It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

[11:04:55]Vladimir: ok

[11:05:24]Joy: Your account has been checked by the risk department due to suspicion of mutual betting. You cannot withdraw funds while your account is under review. Please wait until the review is completed. There is a period of 48-72 hours, sometimes this period can be longer, please note.

[11:05:49]Vladimir: I understand, thank you, I'll wait for this time

[11:08:10]Joy: ok, thank you, have a nice day. [11:08:57]Vladimir: you too The transcript will be sent to [removed by casino.guru admin] after the chat ends.Agent Joy has left the chat.The chat is ended.(11:09:19)

I will wait 72 hours. But I will write a complaint. Because judging by the reviews, the verification does not go for 72 hours, and moreover, the very fact that the sabo pushes you to complain! I did not take any bonuses in the casino and did not activate anything, any offers

Здравствуйте. ДАнное казино не выводит мне деньги. Я завел депозит. Отыграл его по правилам. Поставил на вывод, вывод отменили и меня обвинили в противоположных ставках. Говорят что идет проверка провайдера. Но это не так, у данного провайдера я могу играть, санкций с их стороны нету. Казино сирвин намеренно не хочет платить. Ниже переписка со службой поддержки:

Transcripts:Agent Joy has joined the chat.[11:02:10]Joy: No KYC & VPN-friendly -Open Global Provably Fair- Fast Payout -7/24 Support 2 Sportsbook,70 Casino Providers, more then 10.000 Games Welcome Offer Pack - 550% Up to 1500$ + 400$ Free chip Hello Welcome to this SirWin community with your greatness! I'm Joy How can I assist you ? In order to serve you better, may I know your username?[11:02:19]Vladimir: Здравствуйте

[11:02:29]Vladimir: я не могу вывести деньги. Почему?[11:03:02]Joy: I'm checking your process. I appreciate your comprehension and cooperation.It's been a while since your last response. Please respond within the next few minutes or this chat will be ended.

[11:04:55]Vladimir: ок

[11:05:24]Joy: Ваш счет был проверен отделом риска в связи с подозрением во взаимных ставках. Вы не можете вывести деньги, пока ваш счет находится на проверке. Пожалуйста, дождитесь завершения проверки. Существует период 48-72 часов, иногда этот период может быть дольше, обратите внимание.

[11:05:49]Vladimir: Я понял спасибо ожидаю это время

[11:08:10]Joy: ок, спасибо, хорошего дня.[11:08:57]Vladimir: и вам тожеThe transcript will be sent to [removed by casino.guru admin] after the chat ends.Agent Joy has left the chat.The chat is ended.(11:09:19)

Буду ждать 72 часа. Но напишу жалобу. Потому что судя по отзывам проверка 72 часа не идет а больше что само сабо наталкивает на жалобу! Бонусы в казино я не брал и ничего не активировал ни каких предложений

Dear fapestik,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Could you please specify when the conversation with the casino take place?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fapestik

Thank you very much for reaching out to us. We understand your dissatisfaction, and we sincerely apologize for the delay in processing the withdrawal of your funds.

We checked your account and we could see that you managed to withdraw your funds with not an issue.

If you have any questions please do not hesitate to contact us at support@sirwin.com.

Have a great day!

The Sirwin Team

Thank you, the money was really withdrawn. But only now! Thank you sirvin and thank you casino guru and the site casino azov info. The complaint can be closed

Спасибо, деньги действительно вывелись. Но только сейчас! Спасибо сирвин и спасибо казино гуру и сайту казино азов инфо. Жалобу можно закрывать

Dear fapestik,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru