Sirwin Casino - プレイヤーの撤退は拒否されました。

The casino does not want to withdraw the money. The withdrawal was rejected and I received a message that I had to turn over the deposit 10 times in sports betting. Unfortunately, sports betting was blocked by the casino. I tried to wager my deposit at the live casino but they don't accept it. They are doing everything not to pay me the money.

Dear Azael,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced with the online casino.

To help us investigate your case more thoroughly, could you please provide the following information:

• The date and amount of your initial deposit.
• The date and amount of your attempted withdrawal.
• Any screenshots or documentation of the casino’s communication regarding the withdrawal rejection and the requirement to turn over the deposit 10 times.
• Details about any attempts you made to fulfill the wagering requirement, including any blocked sports betting or live casino restrictions you encountered.

If you have any relevant communication or additional documents, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Azael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.