Sisal Casino - 複数回のセキュリティ チェック後も、プレーヤーのアカウントはブロックされたままです。

The casino keeps ignoring my request to unlock my account even after I have passed their so-called security checks. I have sent a video selfie through their link via email about ten times without receiving any clear responses from the site.

il casino continua ad ignorare la mia richiesta di sblocco del account dopo aver superato i loro controlli di sicurezza cosi come li definiscono, ho provveduto a fornire un video selfie tramite il loro link via email una decina di volte senza ricevere risposte chiare dal sito

Dear pippobaudoaxitrade,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which documents you sent to the casino for security checks, apart from the video?

Have you passed the full KYC verification?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.