Sisal Casino - 賞金獲得後、プレイヤーのアカウントは閉鎖されます。

My account is suspended after playing and winning on Sisal.

They don't respond to emails and haven't told me why it's suspended.

ho il conto sospeso dopo aver giocato e vinto su sisal

non rispondono alle email e non mi dicono perchè è sospeso

Dear cavvera234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas