The player from India had his fully verified account at Sky247 Casino blocked after winning a substantial amount. He claimed that the casino cited 'suspicious activity' as the reason and he still had a pending withdrawal from 6 days before the account suspension. The player insisted there was no suspicious activity and believed the casino was fraudulently withholding his winnings of 44 lakh rupees. We attempted to mediate the situation by inviting the casino representative to provide an explanation and resolve the issue. However, the casino did not respond within the set timeframe. Consequently, the complaint was closed as 'unresolved'.
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sky247 Casino.
Please note we received 2 complaints for the same issue regarding this particular casino account. If you have 2 logins in the casino as well, kindly note that this is prohibited by the casino rules, and that will prevent us from helping you.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly your account was blocked?
Did you achieve your balance with the help of bonuses?
Could you please specify how much the casino withheld from you?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
*Could you please advise how long were you a player of the casino and when exactly your account was blocked? - my account locked yesterday 18/03/2024
*Did you achieve your balance with the help of bonuses? - no i don't use any bonus, ( I'm deposit money and play )
*Could you please specify how much the casino withheld from you? - sky247 casino support saying my account is blocked and never reopen, they said in my account suspicious activity, but I sure there's nothing wrong I'm just good player so I'm won 44 lakhs rupees they doing froud.
My account is blocked and under review,
*Could you please share your communication with the casino? - I'm attached live chat support screenshot here ,
Sky247.live doing froud with me, I'm won big amount 44 lakhs rupees so they blocked my account name of suspicious activity, nothing suspicious activity in my account , I'm won big amount so they doing froud with me, please help me
Thank you very much, Akib, for providing the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear Sky247 Casino team,
Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to unblock the account and/or withdraw his winnings?
Is it only a common account review or did the casino confiscate the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions and the funds were confiscated, is the casino able to substantiate it with relevant evidence?
Feel free to send the necessary evidence to my email address ([email protected]).
Thank you in advance for providing the information.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Anyway, since we have not received any relevant response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
There is one more possible way how you can speed the process up or try to get your winnings - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to [email protected]/[email protected]. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.
If there is any progress with your issue or you need help, please let me know about it at [email protected].
I sincerely hope you will not come across a problem like this again.