SkyHills Casino - 決済が遅延しているとのクレームがあります。

Hi everyone!

Unfortunately it has happened to me again that I am simply being scammed by an online Casino, this time called Skyhills, an online casino that has only existed since this year, I made a deposit via my bank account of €20 and have €40 euro casino on it I received play credit, so I have a total balance of €60, I have wagered this amount 35 times, and I always read the conditions carefully before agreeing to a bonus, I was lucky with live casino, the Crazy Balls game, in 1 round with €2 euros, I won 400 times, so a total of €800 euros won, and in the meantime I also played a few games of Pragmatic Play Big Bass Bonanza, nothing else, my maximum bet was never more than €2 euros! I requested a withdrawal of €1020, and 3 days later it was rejected and I was told that I had broken the bonus conditions! because I would have played more than €5 per spin, but that is 1000% not true, this is a trick used by various casinos to shift the blame to the winning player, now they have given me another €20 bonus out of good will money, but that is of no use to me because with super luck I won €1020🥲🥲

Skyhills support dont wanna help me btw...

I expect to still be paid out my honestly obtained winnings, but I could really use your help with that🙏

Dear Bankman-Fried,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The email response of Skyhills to me, i hope this issue will solved 🙏🙏

Dear Bankman-Fried,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Bankman-Fried,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.