Slootz Casino - プレーヤーの 500 ユーロの引き出しが遅れています。

Hi i won 500 euro without any bonus and my account is verified when I ask the chat why they don't send my money the say if you think so, then why are you asking for money? I have uploaded screenshots of the withdraw along with chat .

Hello maroundarowiche78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slootz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Where did you upload the screenshots? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, after I told them that I will complain to you, today they sent my money ...

Hej efter jag sa till dom att jag ska klaga hos er har dom idag skickat mina pengar ...

Dear maroundarowiche78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru