Slot Madness Casino - プレイスルーの問題により、プレイヤーの撤退が遅れています。

I redeemed a $45 free spin voucher on slotmaddness.com which had a required playthrough through amount of $1350. I played for quite awhile and hit a couple bonuses back to back which came out to the sum of $590.99. Apon hitting the bonus my account showed that I had no more playthrough amount left. I waited a couple days before going through their withdrawal process and verifying my account. After depositing $10 in Litecoin according to their instructions. I attempted to withdraw the amount. Which I will also add you are not allowed to withdraw until the playthrough amount is gone like you can't even press the button. They declined the withdrawal. So I contacted customer services and asked what was the problem. They proceeded to tell me that I had not completed the playthrough amount. I know I did complete it because I was watching it hopeful that I might be lucky enough. They could not provide any evidence that my account has not completed the playthrough requirement. When I asked as to why my account shows that I have no playthrough if I still had playthrough left they could not provide an answer. They kept saying because I tried to withdraw it that the playthrough was erased or whatever. But it didn't show any playthrough left because if it did I wouldn't of even been able to request a withdrawal.

Dear carlosrandolph66,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with Slot Madness and the issues regarding your playthrough requirements and withdrawal process.

To help us investigate the situation further and mediate the issue, could you kindly provide more details on the following:

• Can you share any screenshots or communication with Slot Madness customer service that show their responses regarding the playthrough amount and the withdrawal issue?
• Did you receive any specific reason or evidence from customer service about why the playthrough was erased when you tried to withdraw?
• Were you given any indication during your gameplay or withdrawal process that the playthrough requirements were not met?
• Could you confirm the exact date and time when you attempted the withdrawal and when you received the response from customer service?

If you have any relevant communication or documents, please feel free to forward them to me at petronela.k@casino.guru.

Your cooperation in providing these details is essential for us to proceed with the case and work towards a fair resolution. Without your input, we will be unable to move forward in addressing this issue effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.