Slotbox Casino - プレイヤーのアカウントは賞金が残ったまま閉鎖されました。

Had won yesterday and paid out today I had played and won down to 73 euros and suddenly kicked out and can no longer log in so I would like to have my 280 euros in total and never play in this casino again, this is cheating what they would like to do to place an ad

Hatte gestern gewonnen und es zur Auszahlung gebracht heute hatte ich gespielt und gewonnen bin runter bis 73 Euro und aufeinmal rausgeflogen und kann mich nicht mehr einloggen also ich möchte meine 280 Euro gesamt haben und niewieder in diesem casino spielen das ist Betrug was die machen würde gerne eine Anzeige machen

Dear Anton54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has been blocked?

Could you please advise if you have passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

We have noticed that you wrote a negative review for Slotbox Casino on our Trustpilot account. We would like to clarify that our Trustpilot account is intended for reviewing our website and not for reviewing individual casinos. Therefore, we kindly request that you consider withdrawing this review. We truly appreciate your understanding in this matter.

https://ca.trustpilot.com/reviews/64a541dc6e3739c549923da8

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

The player updated his Trustpilot review and informed us that the casino paid him out 24 hours after submitting the withdrawal request. Therefore, I will now mark the complaint as resolved in our system.

Dear Anton54, thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru