Slotella Casino - プレイヤーが賞金を受け取れずにいます。

More than a week ago I tried to withdraw and funds have been on the loose since then. I suppose my funds were voided/stolen. I already completed a KYC process, casino ignores all tickets asking for support, around 40 (possibly more) tickets were completely ignored, none of them got a reply, support is no longer provided, I have been trying to contact them for about a month now and nothing, not a single support ticket that takes second to reply was answered. My guess is said support function is no longer provided by the casino, it's blocked on my account, or the casino is no longer operative. This is a complain of both a withdrawal problem and a partial account blocking (support is not provided to my account, which makes it next to useless).

Dear SunsetGaze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SunsetGaze,

Have you received your withdrawal from the casino yet?

Hi. No, I haven't receive said payment from the casino. Also, they still ignore my support tickets, 1 month without any sort of communication from the casino, more than 40 support tickets ignored. Also want to add I completed a KYC process time ago, so I'm supposing casino is no longer operative or isn't simply willing to pay out users.

Hi. Writing to inform I have decided to give up on this case, so it can go as unsolved. Casino has no intention of communicating at all, support is completely blocked, countless amount of mails ignored and I'm not willing to put any more time or thoughts on this. Support is blocked, case is lost, I'm on the losing side. Hoping this at least works as a warning for others TO NOT USE THAT SITE.

Thank you for your reply, SunsetGaze. I understand. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.