The player from Canada claimed that her account winnings of $6602.50 with Sloterra were being withheld despite her compliance with the verification process and submission of required documents. The casino cited unclear reasons for the refusal, referring to Terms and Conditions that were not completely clear and should have been applied to the user's winnings. The player argued that the terms had been retroactively altered and provided evidence of her legal residence in Canada. The issue was resolved through cooperation with the casino, leading to the release of her winnings.
カナダのプレイヤーは、本人確認手続きに従い、必要書類を提出したにもかかわらず、Sloterra でのアカウントの賞金 6,602.50 ドルが差し押さえられていると主張した。カジノ側は、拒否の理由として、利用規約が完全に明確でなく、ユーザーの賞金に適用されるべきだったと述べ、不明確な理由を挙げた。プレイヤーは、利用規約が遡及的に変更されたと主張し、カナダに合法的に居住している証拠を提示した。カジノ側との協力により問題は解決し、賞金の払い戻しに至った。
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