SlotHunter Casino - 特定のスクリーンショット要件により、プレイヤーの出金リクエストが遅れています。

Hello. I have attempted to make a withdrawal. My KYC is verified. In addition, I have submitted a payment proof from Paysafecard and my bank statement. After that, however, the withdrawal was rejected again. The casino is now asking for a screenshot of my Paysafe account, showing all the information related to my profile. Unfortunately, it's not possible to fit all this information into a single screenshot. Such a screenshot is simply not feasible via the Paysafe website. I have sent the two pages where everything is clearly visible.

I must therefore assert that the casino simply does not want to make a payment and this is arbitrary.

Hallo. Ich habe versucht auszuzahlen. Meine KYC ist verifiziert. Zusätzlich habe ich einen Zahlungsnachweis von paysafecard und meinen Kontoauszug eingereicht. Danach wurde die Auszahlung wieder abgelehnt. Jetzt möchte das Casino einen Screenshot von meinem paysafe Account, wo alle Informationen zu meinem Profil zu sehen sind. Leider ist es nicht möglich dies auf eine Seite als Screenshot zu bringen. Ein solcher Screenshot ist schlicht nicht möglich über die paysafe Website. Ich habe die 2 Seiten geschickt wo wirklich alles erkennbar ist.

Ich erlaube mir zu behaupten, dass das Casino einfach keine Auszahlung machen will und es Willlkür ist.

Dear michaelderschmidt88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear michaelderschmidt88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.