SlotLords Casino - プレイヤーのアカウントクーリングオフ要求は解決されません。

Hello,

I deposited around €2600 and then got lucky, winning about €9000. I reached the weekly withdrawal limit. I repeatedly asked the VIP managers and live support to set a cooling-off limit on my account because I didn't want to lose my money, but I was unsuccessful.

They wanted me to lose, and I find that incredibly unfair. I sent up to 4-5 emails and waited 28 hours, contacting live support several times.

Hallo,

Ich habe knapp 2600€ eingezahlt dann hatte ich Glück gehabt und gewann ca. 9000€. Die Wöchentliche Auszahlung limit habe ich erreicht. Ich habe mich mehrmals die VIP Mangers und die Live Support gebieten um meinen Konto ein Cooling off limit zu setzen dass ich mein Geld nicht verlieren möchte. aber erfolglos.

Sie wollten mich, dass ich verliere und das finde unfassbar nicht Fair. Ich bis zu 4-5 Emails geschickt und 28 Stunden gewartet die Live Support mehrmals kontaktiert

Hello jaafarmustafa32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotLords Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• How much is your withdrawal limit?

Please note that the withdrawal limits are set by the casino individually and we can't force them to change that if it's according to their terms.

Looking forward to your answer.

Regards,

Nick