SlotMonster Casino - プレイヤーの撤退が遅れています。

Same Site for finnish players: Slottimonsteri.com

I deposited €400, won €1400. All deposits have wagered many times, that's can't be an problem.

I have been waiting for 4 business days for a withdrawal and I have not received any response as to when they will process the withdrawal. There has been a text message on and I have asked on live chat many times, they always ask for patience because it is a "big transfer". After all, anything happening.

I have confirmed account with Bank details and there's anything problem with verification. They just don't pay the winnings and don't tell anything reason why just wait and wait. 4 days and I still not know when or will they pay my withdrawal somedays?

Never played with bonus money or took bonuses.

Can you help with that or will I contact to license holders?

Dear kepuli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

This is not normal casino behavior, not processing a withdrawal for 4 days. I am really disappointed with the casino and am considering reporting the activity to the licensing authority, which says less than 72 hours for withdrawals and even withdrawals in 15 minutes. I cannot trust a casino that operates like this and I don't think others can either.

Tämä ei ole normaalia kasinon touhua, ettei 4 päivään käsitellä nostoa. Olen todella pettynyt kasinoon ja harkitsen lisenssinvalvojalle ilmoitusta toiminnasta, jossa sanotaan alle 72h kotiutuksiin ja jopa vartissa kotiutus. En voi luottaa kasinoon, joka toimii näin enkä usko että muutkaan voi.

Thank you for your reply, kepuli. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear kepuli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.