Slotozen Casino - プレイヤーの退会はキャンセルされました。

The casino mistakenly canceled a withdrawal request from me even though I did everything correctly. Deposit 3 x wager done .

Likewise, the Kyc was a 5 hour exercise.

The 7 x 24 hour chat was never active today

I want the 1500 € that I then lost (also a business model...) to be reimbursed.

Das Casino hat mir fälschlicherweise einen Auszahlungsrequest storniert, obwohl ich alles korrekt gemacht habe. Deposit 3 x wager done .

Ebenso war die Kyc eine 5 Std Übung.

Der 7 x 24 h Chat ist heute nie aktiv gewesen

Ich will die 1500 €, die ich dann verloren habe (auch ein Business Modell...) wieder erstattet bekommen.

Dear Robin60,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that after the withdrawal request was canceled, all money was returned to your balance, and then you lost it all? Could you please clarify how much money is currently in your account?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina

Nothing more. Unfortunately

Greetings Roger

Hallo Kristina

Nichts mehr. Leider

Lgr Roger

Hello Kristina,

Are you from Guru or from Slotozen?

Many thanks

Greetings Roger

Hallo Kristina,

Bist Du von Guru , oder von Slotozen?

Danke vielmals

Liebe Grüße Roger

Me again

Why on earth did Slotozen get 8.2?

These are all beginners, none of my favorite slots, no side bets possible in blackjack. Rude not to say scammers

Greetings Roger

Ich nochmals

Warum in aller Welt hat Slotozen 8.2 gekriegt?

Das sind alles Anfänger, keine meiner Favourite slots, keine Sidebets in Blackjack möglich. Unfreundlich, um nicht zu sagen, Betrüger

Lgr Roger

Hello Kristina

I was now offered 25 free spins.

How can your team give this casino such a high rating.

I do not get it

Greetings Roger

Hallo Kristina

Jetzt wurden mir 25 Freispiele offeriert.

Wie kann Euer Team diesem Casino soo ne hohe Bewertung geben.

Ich versteh das nicht

Liebe Grüße Roger

Thank you very much for your reply, Robin60. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

I understand that this wouldn't happen if your withdrawal was successfully processed, but that doesn't change the fact that you decided to play with the returned funds and lost them all. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Thank you for your understanding.

Okay thanks

Greetings Roger

Okay, danke

Lgr Roger

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.