Slots Garden Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

I won the max 100 bucks from a bonus after playthrough requirements. Slots garden would not grant the withdrawal because they say I need to show a copy of my passport or send them a copy of my birth certificate. I'm a natural born citizen and don't have a passport. Not in a million years would I ever send these third world pirates that kind of info. It's the first time I've ever been asked for these docs from any casino.

This occurred almost a year ago, in January.

They closed my account last month with $100 balance, after I inquired about my withdrawal this last time. This casino is garbage and the customer service is absolutely useless.

Dear bemarshall,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Garden Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of this casino? 
• Could you please list which documents you provided to the casino so far?
• Did you receive any justification from the casino regarding the closure of your account?
• Have you previously withdrawn winnings from the casino?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas