Slots Garden Casino - プレイヤーの撤退が遅れます。

My withdrawal was approved back on July 31/2019. I have reached out to them many times and asked when I can be expecting to receive my check, and they keep saying false info, which they never able to do what they say.I  spoke to someone today 10/3/2019 and the live chat rep said the same thing they always say and that's to verify you info to them, such as full  name , address, phone number, email , and if your bank allows international checks. I have submitted the info many times and haven't made any headway.

Dear Susannah,

I’m sorry to hear about your delayed withdrawal. Let me ask you few questions to fully understand the problem. Did you send clear and readable pictures of all requested documents to the casino? Is it possible that you’ve changed your address or bank in the meantime? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that Slots Garden Casino has a stricter verification process, but it's not unusual. I recommend you to find out what documents exactly the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Best regards, 

Peter

Dear Susannah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.