Slots Garden Casino - プレイヤーは約束された入金不要ボーナスを受け取りません。

So I got an email from slots garden out of the blue saying if I sign up I will receive a $120 free chip to use on slots. After I sign up and verify my email and stuff they refuse to honor there no deposit promotion ( which is only reason I signed up.) The first agent told me I had to go to cashier and go to redeem and punch in promocode. When I went there there was no place that said redeem anywhere. I talked to second agent who told me I needed to make crypto deposit first then said I already have a bonus in progress then just kept giving me runaround but will not honor the $120 free no deposit chip. Hopefully you can help me out with this matter, if not atleast people will know that its a sleepy casino. Thanks in advance, I have never been disappointed with the results casino guru has gotten me.

Dear HarleyMiller,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you entered the bonus code anywhere in your account?

I have checked the casino's FAQ section and this is what I found about activating welcome bonuses:

To get your welcome bonus, follow these steps:

On Mobile:

1. Create your account
2. Login
3. Click top right menu
4. Click ENTER BONUS CODE

On Desktop:

1. Create your account
2. Login
3. Go to cashier
4. Click Bonus tab
5. Select your bonus and click REDEEM COUPON
6. Deposit and enjoy

Please forward any relevant communication between you and customer support regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

⁷

From the screenshots, it seems that customer support was unable to assist you with activating your bonus. Could you please open the Cashier section of your account once more and check if there is any "Bonus tab"? In that tab, there should be a possibility to enter the bonus code you received in your email.

Dear HarleyMiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.