Slots Garden Casino - 書類の問題により、プレーヤーの撤退が遅れています。

I have been reuqesting this withdrawal sin december of 2023 and tgis oeople continuosly keep denying my payout because the documentacion was missing i have sent the documents more than 5 tine once and again and again everithing licence , oassports , bank bills , car ensurance everyting this oeooke have made my life impossible. Fibally in april 12 they aprroved my withdrawsl its may 11,2024 and they have not send it. Yesterday may 10 24 i wrote the casino and this irresponsables told me documentation is missing when after 6 months its already aprooved , i am tired of this game with this casino , i want my money now and please do somthing close this sites that olay with peoples mental health.

Dear alyshamr0917,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that the casino requested documents again?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you so much for your help they send the withdrawal today

Thank you for your reply, alyshamr0917. Do I understand correctly that we can now consider this case resolved?

Yes

Dear alyshamr0917,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru