Slots Garden Casino - 選手の退場が遅れている。

I’ve been waiting on this withdrawal since May 3rd when it was approved. It was supposed to have been coindraw withdrawal but the deposit department cancelled it because they said my deposit never went through, my funds were just sitting on the blockchain, but they had deposited the funds in my acct to play with, how was I supposed to know there was an issue. They weren’t going to give me ANY money then 2 days later my deposit came through and they did my payout, but had to do it manually. Now it’s been approved since May 5th and it’s just sitting out there I guess. They can’t give me any updates on it. I have about 6 payouts total I’m waiting for!!

Hello Ehop1009,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Garden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, my acct has been verified, this wasn’t my first payout with them, I believe there was a bonus involved but it was not an issue, there were more winnings to cover it. Last time I spoke with them was yesterday, it was the 7th day after it had been approved and their chat operator says after then something can be done? I kept asking what but they never said.

Speak of the devil, it was just deposited just seconds ago!

Hello Ehop1009,

Do I understand it correctly that your issue has been resolved?

Yes

Thank you Ehop1009 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick