Slots of Vegas Casino - プレイヤーの撤退が遅れています。

Hi!

I am just following up here as I requested the withdrawal on the 5th and it is still not approved and it is the 15th.

If someone can look into this for me it would be greatly appreciated🙂

Dear Britterlynne,

Thank you for submitting your complaint. I am sorry to hear that you are encountering issues with Slots of Vegas Casino once again.

Before we proceed, I would appreciate your assistance in providing some additional information:

• Is this the first request you have made since your previous complaint?
• Did you wait the advised 14 days for the payment to be processed?
• Was the balance in question accumulated through real money or a bonus?

Your responses will help us in addressing your concerns more effectively.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Nick

Hi !!

The payment hasn’t been approved yet so I’m guessing it won’t be paid out in 14 days.

Hi!

just following up still no approval

I am not sure why I have to do this with every withdrawal. I have had to file a complaint with casino guru EVERY TIME.

I just chatted with Brian silver oak and Peter slots of Vegas. It has been past the normal time frame for approval so they have escalated these issues. Why does it take me reaching out every time to get the ball rolling.

Nick,

can you please help in this matter

Dear Britterlynne,

As your withdrawal has not been processed within the recommended timeframe, I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru), who will be assisting you moving forward.

Wishing you the best of luck in resolving the matter.

Best regards,

Nick

Thank you 🙂

Hello, Britterlynne,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. If there was/is any progress in the meantime, feel free to let me know.

Dear Slots of Vegas Casino team,

Can you please look at the player's pending withdrawal and provide us with an update? Is there anything she could do on her side to expedite the process?

Thank you.

It looks like it may have been approved the 24th

I will wait 10 days or so and follow up

Greetings all,

The withdrawal had been approved but yet to be sent to our 3rd party payment providers. I have sent a request directly to our payouts department to expedite payment, hopefully we see some movement shortly. Once payment has left the casino to the 3rd party we are generally looking at 3-10 business days on delivery.

Best wishes,

Nick and Slots of Vegas

Thank you !

Thank you both for your replies.

Dear Britterlynne,

Can you please provide us with an update? Is there any progress?

Have you already received your payment? If so, can I consider the matter resolved and close it accordingly, or, is there anything else we can help you with?

Looking forward to hearing from you.

No payment 😕

Nothing yet

Thank you for the update, Britterlynne.

Nick informed us about the approval on October 7, 2024. So, the 10th business day is today.

I will set up the timer for you until Friday, with a few more days in case of a delay. So, please let me know once the payment reaches your account or about an update (no payment) on Friday, October 25, 2024.

Thank you.

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still no deposit into my account on ANY of my withdrawals

slots of vegas

silvet oak

or raging bull

Nothing yet 😕

can someone please give me an update from the casino ?

Need an update here as well please

can you get this to nick

approved sept 23rd

we are way past the date on this one as well

Why hasn’t anyone looks at this in 6 days ?!

please provide some assistance here - this is a lot of money to have hung up out there

All of my information is the same for every casino I have also been in contact with the chat feature, but it does not yield any more information other than just waiting

on one of them, I just didn’t receive a response at all

Greetings all,

Payment has been marked as complete in the system as of the 31st of October, if the funds have not arrived then they should deposited in your bank account shortly britterlynne. Please confirm once payment is credited to your account.

Best wishes,

Nick and Slots of Vegas

Thank you ! I will keep an eye out 🙏

Which ones were marked complete ? So I can know how much the wire transfer should be for ?

Greetings britterlynne,

The transfer amount was $2480.

Best,

Nick and Slots of Vegas

I received 2360. So that would be about in line with 2400 minus the transfer fee

Should only be waiting on

2 more for 2k each from slots of Vegas but both were fairly recent and one hasn’t been approved yet

I already have an open complaint for silver oak

waiting on these amounts - requested that nick see if any of these have been released yet 🩷☺️

thank you all looks like there is starting to be some movement through the 3rd party - i appreciate your sticking with me until I have received all payments 🙏😊

Greetings all,

I have sent the most recent $2000 withdrawal directly to our payouts department for express disbursal to our 3rd party and requested the last of the requests for approval. Let us know when the first of those arrives britterlynne.

Best wishes,

Nick and Slots of Vegas

Thank you nick !!

I will let you know 🤗

Received the 1980 today. Thank you !

just waiting on one more at 2k that was approved on the 11th of this month and I think I will be settled up with slots of Vegas

Thank you both for your replies and updates. Great to see progress here!

Dear britterlynne,

I believe now it is only a matter of time before the last payment reaches your payment method.

Feel free to inform us as soon as you receive the last withdrawal.

Looking forward to hearing from you.

Thank you !!

can someone let me know why my player class was changed or if it will be changed back? There are now no more no play through and no max cash out promos on any of the inclave casinos

will they offer them to me again at some point

the promos there have like a 30x play through requirement. I will not be playing anymore if they don’t offer the old promo.

let me know !! 🙂

Dear britterlynne,

Have you already received the last payment? Can you please also inform us about the overall sum you have been waiting for from the casino (all disputed withdrawals from Slots of Vegas Casino related to this case) so I can update the disputed amount of the complaint correctly?

As for your questions, let's ask Nick for clarification. However, to be honest, online casinos have the right to refuse or stop providing bonuses (free money) to any player at any time, so I would say that it is solely up to the casino regarding the bonuses they will provide.

Dear Nick and Slots of Vegas,

Can you please look at britterlynne's questions regarding her casino account status/class and bonuses?

Thank you.

Nov 4 approved- 2000 not received

nov 11 approved - 2000 not received

4,000 total is left to pay out

I know they have the right to change player class but why did they do it ? Because I won some money ?

But you already confirmed one successful payment of $1,980 above, britterlynne. Are you sure you only stated withdrawals from Slots of Vegas Casino?

The disputed amount of the complaint was set up with the disputed amount of $2,500 at the beginning, now it is 4,000 (2 x 2,000), so I would like to clarify it.

As for your questions - let's please wait for Nick's explanation.

Thank you for your patience and understanding.

had another withdrawal after that I can open up a new one for the other 2 if you would like ?

Greetings all,

The final payment was paid out to the 3rd party on the 20th of November and should be arriving any time (3-10 business days is standard). The previous payment was paid out on the 13th and will arrive shortly as well (if it has not already).

Please confirm when those transfers credit to your bank account britterlynne.

Best wishes,

Nick and Slots of Vegas

Thank you for your replies.

Dear britterlynne,

Please let us know when the last payment from Slots of Vegas is credited to your payment method. If I understand it correctly, there were together 2 x $2,000 withdrawals, so I will update the disputed amount to $4,000.

Dear Nick and Slots of Vegas,

Can you please answer britterlynne's questions above regarding her casino account status/class and bonuses?

Thank you.

Still missing a deposit of $2000. It looks like it was approved on the 11th but have not seen it yet.

Greetings all,

The final installment was paid to our 3rd party on the 20th, it should be arriving in the coming business days.

Best wishes,

Nick and Slots of Vegas

Still no deposit 😳

Thank you both for the updates.

Dear britterlynne,

Although it looks like we will not find out anything further about your casino account status/class and the bonuses you asked for above, my explanation applies - the casino has the right to stop providing bonuses to any player at any anytime. Maybe the casino's Customer Support could help you with the answer.

Anyway, please let us know as soon as you receive the last payment and the case can be closed.

Thank you. Looking forward to hearing from you.

Thank you after this I will likely not be gaming with them given that information and the issues with receiving timely withdrawals

I have still not seen the final deposits from any of the 3 casinos. I will let you know when I do.

thank you

Still no deposit can someone check with nick/ the 3rd party on what the hold up is ?

Nov 11th was the approval

we are well past the 7-10 business days

thank you

??

Hello,

I am sorry for the delay.

Nick claimed that the final instalment for Slots of Vegas was paid to their 3rd party on November 20, not 11. However, yes, it is already over the standard processing time anyway.

Dear Nick and Slots of Vegas,

Can you please provide us with an update regarding the last payment?

Thank you for following up for me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino never did respond

I may open up another complaint. I don’t want to just lose my money because no one is responding.

there has to be something that can be done to see where my money is

No need to submit a new complaint, britterlynne. It would not change/expedite anything since Nick is the only person who can help us with the matter, and he knows about it.

Let's wait for his update.

Thank you for your patience and understanding.

Correct, but maybe another complaint with an additional mark might create some urgency to this issue. I still have outstanding withdraws on Silver Oak, slots of Vegas and Raging Bull.

I do not think so. It would not even go through our First Response Team because it is prohibited to submit duplicate complaints. We will only have to stay patient and positive at this point. I sincerely believe that Nick will provide us with some pleasant updates.

I hope so because right now that sounds ridiculous that I wouldn’t receive my winnings and that I have nobody to talk to about it with

Please close this. It looks like I have received the rest of the money from slots of Vegas.

I guess I was mixing it up with silver oak and Raging Bull

Thank you hopefully I will see some resolve on those two

Great! Thank you, britterlynne, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Thank you, Nick and Slots of Vegas, for your help and cooperation.

Best regards,

Branislav, Casino.guru