Slots of Vegas Casino - プレイヤーの撤退が遅れています。

been told twice now by Alex Cross (customer service) that the payment was approved and had been sent to their payment team.

it was a no rules bonus. I left $400 on the account to cover deposit and bonus. I’ve submitted and received withdrawals in the past.

Not sure what the hold up is.

Dear cbmtn1281,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

please see attached. This also shows them taking the $270 bonus/deposit out of the account on 11/2 (day that the request was made) and then on the 5th, they finally approved the withdrawal.

Update: Funds have been received from Slots of Vegas.

Dear cbmtn1281,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru