Slots of Vegas Casino - プレイヤーの撤退が遅れています。

been told twice now by Alex Cross (customer service) that the payment was approved and had been sent to their payment team.

it was a no rules bonus. I left $400 on the account to cover deposit and bonus. I’ve submitted and received withdrawals in the past.

Not sure what the hold up is.

Dear cbmtn1281,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas