Slots of Vegas Casino - プレイヤーの撤退が遅れています。

they have owed for over a month they say all the information is good but they will not send my withdraw they have always paid before

Dear darrell,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that you have made a successful withdrawal before? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Additionally, I would like to point out, that Slots of Vegas Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/Slots-of-Vegas-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

yes ive collected three or four times already thats why they told me all the info was up to date they sent two checks four weeks ago

Thank you very much darrell for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Darrell!

From now on, I will take care of your complaint. I would like to invite representatives of Slots of Vegas Casino into this complaint in order to help us resolve the withdrawal issue.

Greetings all,

I've reviewed the account and I'll see what I can do to move things along for you Darrell.

Best wishes,

Nick and Slots of Vegas

thank you

Dear Nick and Slots of Vegas,

I would like to ask you to provide us with an update on this case.

i won the money a month ago they tell me all the info is good but they send no winnings

Hey all,

As an update payment went out to our 3rd party for disbursal as a wire payment just a few hours ago. Generally we are looking at 3-10 business days on delivery, shouldn't be too long now before that reflects in your bank account Darrell.

Best wishes,

Nick and Slots of Vegas

thank you

Hello Darrell!

Thanks to the Nick's reply it looks like you will be receiving your funds in the following days. I will set the timer for 7 days, in this time frame I would like to ask you to keep us informed once you receive your funds.

Looking forward for your reply.

a wire transfer for 900 made it to the bank but i dont know who sent it

Dear Darrell!

After contacting representative Nick from Slots of Vegas, he confirmed that check payment from this casino is yet to arrive, the amount which was processed by the casino is $973, so please keep an eye out for this particular payment.

Hello Darrell!

Did you manage to receive your payment?

yes and thank you for your help

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.