Slots of Vegas Casino - プレイヤーの撤退が遅れています。

I utilized a no deposit bonus free chip or spins when i first signed up for slots of vegas and was actually impressed with the game play and everything... I ran through the rollover x30 or something higher not sure i recall. Went to cashout and as per usual had to verify my identity which didnt really take to long at all. Then had to deposit to be able to withdrawal fast as the worker stated. Then fast forward to the 19th of august l talked with customer service again they requested a new withdrawal without me asking for that but the kicker here is it is now the 10 th of september 18 or 19 business days since the 19th of august... i spoke with a guy today that stated the woman i spole wyith on the 29tth of august to inquire about it, didnt escalate it as she said. so he would do so...... given the time frames even without a escalation my transaction shouldve already been verified and onto their paynents team.... as it should be cashed out at the absolute latest tomorrow via their time frames. and he states that the escalation willl comense in 3 days. it feels liike robbery as i deposited within 3 minutes now my withdrawl will take over a month? never go to this site.

Dear mullins764,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Has your withdrawal request been approved?
• Could you share your transaction history?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear mullins764,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, mullins764, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mullins764,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slots of Vegas Casino representative to join this conversation.

Dear Slots of Vegas Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Greetings all,

I can confirm that payment was released via Bitcoin on the 15th of September and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Slots of Vegas

Dear mullins764,

Could you please confirm, if you have received the withdrawal?

Thank you.

Dear mullins764,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.