Slots of Vegas Casino - プレイヤーの撤退は遅れています。

I've had an accepted withdrawal from Slots of Vegas that was accepted on 6/5/22. The 7 business days that I was told it would take for this withdrawal to hit my account had surpassed the other day. I've reached out now three separate times trying to receive any communication on getting this money, but have received nothing so far. Any help in getting communication from that about this withdrawal would be extremely helpful. Thanks!

Dear bn95yxjwli,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thanks Petronela! I did actually just receive the withdrawal. Sorry for being premature on this complaint. I was just a bit concerned because of the zero communication that was happening. This complaint can be closed. Thanks!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, bn95yxjwli, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru