Slots of Vegas Casino - プレイヤーの賞金は没収されました。

i literally won over 2000.00 dollars and when trying to do my withdrawal i see that all of the pending ones have disappeared then i see a manager withdrawal approval of 2075.68 when thats my money… i’ve deposited for that. i used a bonus that gave an extra $150.00 on top of my deposit with no max cash out… i reach out to customer service and im told that there was a cash out max when i knw what i used! i just want my money i earned it its mine. if i was unable to cashout it should have stated unwithdrawable however it said withdrawalable funds. i feel like i was robbed and stolen from

Hello rodavis6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a link or a screenshot of the bonus you used? Is your withdrawal currently still pending or was the balance voided? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes my account has been verified ; i dnt have the picture of the bonus i used and yes they said i forfeit the winnings… i spoke with them yesterday

Hello rodavis6,

Is it possible to forward any screenshot and conversation between the casino and you regarding this case to nikolas.b@casino.guru?

yes i can

i have deleted them

Hello rodavis6,

Please contact the casino again to ask them the reason of voiding the balance and forward it to us as soon as possible as we can't proceed in the complaint without any additional evidence.

If there is such option, please forward your betting history from the casino to nikolas.b@casino.guru.

Dear rodavis6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.