Slots of Vegas Casino - 選手の退会が遅れました。

On 11/23 I was approved a withdrawal for $998 it was supposed to be a fast 24 hour withdrawal

it was not a free chip or bonus.it seems now that my status has changed and I’m no longer a vip since I won a lot in one month now I’m not even answered on chat. I’ve lots thousands a lot more than what I’ve won in this casino.

Players should know that this casino will remove you from VIP status if you start winning frequently.

I was able to get through to chat and I was told to try back in 48 hrs I’ve sent plenty of emails?

my emails were always responded to in a timely manner I’m frustrated after being a faithful player for so long now I get the cold shoulder.

Dear Al92102,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I hope it’s like you say and it’s only a matter of time before I receive my withdrawal.

thanks for your help it’s really appreciated.

Thank you very much, Al92102, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Al92102

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Slots of Vegas Casino to join the conversation.

Dear Slots of Vegas Casino,

Can you please provide some information regarding the player's withdrawal delay?

Greetings all,

I reviewed the case and I can confirm that this was paid in full via Bitcoin on the 17th of December and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Slots of Vegas

Dear Al92102

Can you confirm that you received the funds, please?

Dear Al92102,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Al92102,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal