Slots Plus Casino - プレイヤーの撤退が遅れています。

The casino has not made the payout on this win and I have contacted them on this multiple times.

Hello jaimev33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Plus Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

i had notated the specifics of all that information in the original message. i have been verified for years and the withdrawal request was well over a month ago.

Thank you jaimev33 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi jaimev33,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slots Plus Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They sent me an email stating that they sent me a wire in the amount of $405.61 on Friday, but I still have not received it.

Thank you for the updates, jaimev33.

It may take up to 14 days for the funds to reach your bank account after the payment is processed, so we can wait a bit and see if you'll get the money during the next few days.

I just received the payout,thank you

Thank you for the confirmation, jaimev33,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru