SlotsPalace Casino - プレイヤーの賞金は没収され、アカウントは閉鎖されました。

I won about 2 weeks ago 500 Euro. Tryied to rethraw 2 times. First time, they put me my amont back so that they can win time and i spend the money. I didnt play cause i wanted to see if they would give me my money (was unsure about the website). So the verification also lasted 7 days. Meanwhile contacted the support couple of times. Didnt get the help. Now they out of the blue canceled my accout and send me only 80 Euro(I have all the screenshots, tried to reach someone). This site is a fraud!!dont play!!

Dear Moa123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Moa123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.