SlotsPalace Casino - 選手の退会が遅れました。

I made a withdrawal request on 4/3 and I have not received the money

έχω κάνει αίτημα απόσυρσης 4/3 και δεν μου έχουν μπει τα χρηματα

Dear papaxaralampoukostas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

and what should I do?

και τι να κάνω δηλαδή?

they put me only 100 euros while on the same day I made a withdrawal request for all 400

μου έβαλαν μόνο 100 ευρώ ενώ την ίδια μέρα έκανα αίτημα απόσυρσης και για τα 400

they put me all the money you can put it solved thank you slots palace they put it in 5 days they were late but they put it and the representatives in the chat very good they helped me

μου έβαλαν όλα τα χρήματα μπορείτε να το βάλετε ότι επιλύθηκε ευχαριστώ το slots palace τα έβαλαν σε 5 μέρες άργησαν αλλά τα έβαλαν και οι εκπρόσωποι στην συνομιλία πολύ καλοί με βοήθησαν

Dear papaxaralampoukostas,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru