SlotsVil Casino - ロールオーバー要件の争いにより、プレイヤーの賞金は没収されました。

A disastrous casino.

I made two deposits of 100 euros each.

With the second one (which was supposed to be the second welcome bonus), they later told me it was something different and took away 1400 euros of winnings, claiming that the rollover requirement was 6000.

The conditions were set at x25. The second deposit was 100 + the 50 bonus, making 150 x 25 = 3750.

They made me bet double to release the bonus. Then they took away my winnings, saying that I had to wager up to x40.

Since my balance was left at 500 euros after they removed the previous 1400, I decided to withdraw because I do not find this casino RELIABLE.

I requested a withdrawal of 450 euros, and now they're telling me that it has been canceled because I supposedly placed a bet of 7 euros.

I did not place that bet, and it fraudulently appears in the middle of another game. Let me explain: I was playing the same game for a long time, and suspiciously, a single bet of 7 euros appears in the roulette, with no other bets appearing there ever again.

This casino is a scam. I recommend not using it.

Un desastre de casino.

Hice dos depositos de 100 euros.

Con el segundo ( que era el segundo de bienvenida) luego me dijeron que era otro distinto y me quitaron 1400 euros de ganancia porque decian que el rollover era de 6000.

Las condiciones eran de x25. El segundo ingreso 100 + el bono 50, 150 x 25= 3750

Me hicieron apostar el doble para liberar el bono. Luego me quitaron las ganancias de porque decian que tenia que haber apostado hasta x40.

Como dejaron mi saldo a 500 euros porque quitaron los 1400 anteriores decidi retirar porque no me parece un casino CONFIABLE.

Y realiza un retiro de 450 euros, ahora me dicen que me han cancelado dicho retiro porque hice una apuesta (segun ellos) de 7 euros.

Esa apuesta no ha sido realizada por mi y ademas aparece fraudulentamente en medio de otro juego. Me explico, estuve jugando al mismo juego un buen rato y sospechosamente aparece una única apuesta en la ruleta de 7 euros y no aparece más apuestas en esa ruleta nunca mas.

Es una estafa de casino. Recomiendo no usarlo

Dear MariaSot,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please send me the link to the second bonus you took? Did you have to enter any code to activate your bonus? Please send me the screenshot of the Bonus history from your casino account as well.

Do I understand correctly that you did not play Roulette while your bonus was active? Has the casino specified how many of your bets were higher than the maximum allowed bet with bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear MariaSot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.