Smokace Casino - プレイヤーのフリースピンオファーは拒否されました。

I would like to file a complaint because I feel like I am being deceived. I received an email from Smokace stating, "We appreciate your loyalty and dedication to playing at Smokace."

As a token of our appreciation, we are giving you 50 free spins on Big Bass Bonanza from Pragmatic Play.

However, when I reached out via chat, I was told that such offers do not exist. In the same breath, I was told not to worry and was offered other bonuses instead, like deposit bonuses. Huh? Who cares about that? I don't. I just want to receive what the email promised, nothing else. 😡👎

möchte mich gerne beschweren,da man mich versucht zu verarschen. Ich bekam eine Email von smokace die beinhaltet Wir schätzen deine Treue und Hingabe zum Spiel bei Smokace.

Als Zeichen unserer Wertschätzung schenken wir dir 50 Freispiele in Big Bass Bonanza von Pragmatic Play

im Chat wird mir weiß gemacht sowas vergeben sie nicht,lol im gleichen Atemzug wird mir angeboten soll mir keine Sorgen machen,sie hätten andere Bonis Einzahlungsbonus? Hä ? Wen interessiert das? Mich nicht,möchte einfach das bekommen was die Email beinhaltet nichts anderes 😡👎

Dear barkowrene59,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smokace Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the email promotion with us via email? Please forward it to tomas@casino.guru
• Are there any particular limitations applicable to the promotion mentioned in the email? Is the promotion for new or existing players in the casino?
• Please understand we can't compel the casino to offer you any particular bonus, if the casino fails to give you a bonus, we can't penalize it for this.

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello there

Thank you very much for your feedback... for existing customers, as I should receive this for my loyalty ^^

I can happily send him the screenshot. One of what I received via email and the chat history, how they rip off customers and at the same time offer deposit bonuses. 👍😊🙈

Kind regards, René 🥳

Hallöchen

Vielen lieben Dank für ihre Rückmeldung... für bestehende Kunden,da ich dies für meine treue erhalten sollte ^^

Ich kann ihn gerne die Screenshot Schicken. Einmal was ich per Email erhalten habe und Chatverlauf,wie man die Kunden verarscht und im gleichen Atemzug Einzahlungsboni anbietet. 👍😊🙈

MfG René 🥳

Dear barkowrene59, 

We have investigated the situation from our side and at the end of the investigation 50 freespins have been credited to your account. You were also sent a notification to your e-mail address, which you specified when registering your account. 

For our part, we apologize for the misunderstanding and inconvenience caused. 

Best wishes,

Smokace Casino Risk Department.

Good day

Thank you very much for your efforts and kind support...😎👍👍🥳

Yes they are there 😎😎

Thanks so much

And best regards to the team

Guten Tag

Vielen lieben Dank für ihre Bemühungen und freundliche Unterstützung...😎👍👍🥳

Ja sie sind vorhanden 😎😎

Vielen lieben Dank

Und Liebe Grüße an das Team

Dear barkowrene59,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Smokace Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru