Snai Casino - プレイヤーのアカウントが予期せず閉鎖されました。

My Snai account has been blocked due to Article 14. I don't understand what I did wrong, and I even have 300 euros in the account. I'd like to know how I can retrieve them.

mi è stato bloccato l'account snai per l'art. 14 non capisco cosa ho fatto di male avrei pure 300 euro sul conto vorrei sapere come recuperarli

Dear StefanoGatti,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snai Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi I closed it months ago and reopened it a week ago, I use it for poker but I haven't used any bonus, I loaded my money and I got to €300, it was blocked yesterday afternoon at 4.40pm

ciao l’avevo chiuso mesi fa e l’ho riaperto una settimana fa neanche, lo uso per il poker ma non ho mi usato nessun bonus ho caricato i miei soldi e sono arrivato a 300€, è stato bloccato ieri pomeriggio alle 16:40

?????

Thank you for your patience, StefanoGatti. We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

Could you please share with me your communication with the casino from the time you asked to close your account and from the time it was reopened and the casino decided to close it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear StefanoGatti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.