Snai Casino - プレイヤーのアカウントが予期せず閉鎖されました。

My Snai account has been blocked due to Article 14. I don't understand what I did wrong, and I even have 300 euros in the account. I'd like to know how I can retrieve them.

mi è stato bloccato l'account snai per l'art. 14 non capisco cosa ho fatto di male avrei pure 300 euro sul conto vorrei sapere come recuperarli

Dear StefanoGatti,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snai Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas