Snai Casino - プレイヤーのアカウント操作が制限されました。

Hello, I registered on the Snai website and sent in my documents, and they confirmed the account opening. I was awarded the welcome bonus and was playing without any issues until yesterday evening when I received a message about Article 14. I was really close to winning the fun bonus prize when this happened. I sent an email but never received a response from them. It seems like a scam to me. If you can help me, thank you very much 🙏

Buongiorno mi sono registrata sul sito della Snai ho inviato i documenti e mi hanno dato la conferma dell' apertura del conto. Mi hanno assegnata il bonus di benvenuto giocavo tranquillamente fino a ieri poi in serata mi arriva un messaggio articolo 14 vi dico che mi mancava davvero poco per aggiudicarmi il premio del fun bonus ho inviato email ma mai un riscontro da parte loro mi sa di fregatura se potete aiutarmi grazie mille 🙏

Dear annabarbato5619,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise what is the result of this situation? Was your casino account closed or winnings confiscated?
• Which games did you focus on - slots, live casino, sports betting, etc.?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Anyway the bonus lasted two days so I think he lost it

Comunque il bonus durava due giorni quindi credo che l abbia perso

Thank you for your reply, annabarbato5619. Could you please clarify the dispute value (€0)? Did you have any real money balance in your casino account?

Dear annabarbato5619,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.