Snatch Casino - プレイヤーのアカウントの閉鎖が遅れました。

I've been asking for my account to be closed since Thursday!

They don't do anything! There are no deposit limits, no pauses, there's nothing! Since I asked for my account to be closed, I've deposited more money and already lost it! I spend hours pleading in the chat for them to close my account and they don't!! They say I have to send an email, I've sent several and they don't respond!!!!!!

THIS CASINO IS WORTHLESS!!!!!!!!!!!!!

THEY PROTECT NO ONE!

I'M TIRED OF BEING IGNORED

Estou desde quinta-feira a pedir para me encerrarem a conta!

nao fazem nada! não ha limites de depositos nao ha pausas nao há nada! desde que pedi para encerrarem a conta já depositei mais dinheiro e ja o perdi! passo horas a implorar no chat para me fecharem a conta e nao encerram!!!!!! dizem que tenho de enviar email, ja mandei varios e nao respondem!!!!!!

ESTE CASINO NAO VALE NADA!!!!!!!!!!!!!

NAO PROTEGEM NINGUÉM!

ESTOU FARTA DE SER IGNORADA

Dear Miidelgado,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found (here):

You can always contact our support department at support@snatchcasino.com and request that your SnatchCasino account be terminated for a set period of time. Following that, we will take the necessary steps to completely block you from our site as well as any promotional e-mails you may be receiving from our casino. If you want to set up a personal cooling-off period, please contact our customer support team. 

Is this support@snatchcasino.com the email address that you have sent your email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Miidelgado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.