Snatch Casino - プレイヤーのアカウントは閉鎖されました。

Hello, I made a deposit of 20 euros, and my account was closed. I contacted support via chat, and they told me the reason was multiple accounts. This is not serious since I explained that the account I have is unique and was fully verified with the requested documents. Therefore, I request a refund of my money, totaling 20 euros.

...I am attaching my transaction number from Skrill for the 20 euros deposited to the casino.

Hola hice un ingreso de 20 euros me cerraron mi cuenta me contacte por soporte chat me dijeron que el motivo era múltiple cuenta cosa poco seria ya que expliqué que mi cuenta que tengo es única estaba verificada con documentos solicitados al 100 por ciento, entonces solicito el reembolso de mi dinero son un total de 20 euros

…adjunto mi número de transacción por skrill de los 20 euros de depósito al casino

Dear Marival,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• Have you played any games before your account has been blocked?
• Was the refund of your remaining funds promised by the casino?
• Could you please share your communication with the casino regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas