Snatch Casino - プレイヤーの入金が遅れています。

Deposit paid but somehow it was rejected and sent back to me, it is almost 2 months and no money nowhere. It was taken of the balance but never returned.

Dear cienqi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Hi.

Yes it is my first deposit there. Looked pretty legit to me. I’ve asked about 8 times on chat how it is going. The only reply I’ve had every time is that financial depart is working on it and will inform me asap by email. The only email I’ve got from them is from end of the may saying that my enquiry was submitted. Nothing about sending it back to my account. And no, I didn’t spoke with the bank yet, because according to what they are saying they are still checking it and nothing was sent back. I’ve got transaction id and also screen shot of money taken of the balance on my account. Maybe it’s not a lot but providers like this should be top.

Thank you for your reply, cienqi. Please get in touch with the payment provider as I suggested to start the investigation and get back to me after it has been completed. Do not forget to save any emails or messages regarding this issue between you and the bank. Thank you very much.

Dear cienqi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.