Snatch Casino - プレイヤーの出金リクエストが遅れています。

After making my first deposit using LTC, I received a welcome bonus and completed the wagering requirement by playing exclusively on one slot. I then verified my account by uploading all the requested documents, and my account was successfully verified.

The problems started when I attempted to withdraw my winnings. For the past two weeks, I have noticed that cryptocurrency withdrawals are unavailable, while crypto deposits remain an option. I repeatedly contacted live chat support to request a withdrawal via LTC—the same method I used for my deposit. Initially, the support team assured me that the issue would be resolved soon. However, later, they started insisting that I withdraw via Mifinity instead.

Reluctantly, I proceeded with a withdrawal to Mifinity, but it remained pending for two days before ultimately being rejected. Upon checking the cashier, I found the following message:

"Withdrawal isn’t possible. Your previous bets are being reviewed by the game or sports provider to ensure fair play. You can withdraw again once the review is completed."

When I reached out to live chat support, they responded with:

"Emil, your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time."

It has already been over two weeks since I first attempted to withdraw my winnings, and now they are asking me to wait an additional 14 days or possibly even longer.

In my opinion, the casino is using questionable practices to delay or prevent withdrawals.

Please help me resolve this issue.

Dear emil091196,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you more effectively, could you please provide some additional information by answering the following questions:

• What date did you make your first deposit using LTC?
• Can you confirm if you received the welcome bonus immediately after your deposit?
• What date did you attempt your first withdrawal, and how many attempts have you made since then?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

First deposit made on 10.03.25

Yes I got bonus immediately.

First attempt to withdraw to Mifinity on 02.04.25. Before I was not able to make withdrawal to the crypto as casino removed crypto from withdrawal methods!

Thank you very much for your reply, emil091196. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

All communication is only via live chat.

Thank you very much, emil091196, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear emil091196,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Snatch Casino representative to join this conversation.

Dear Snatch Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka